Zero Touch Router Configs (Auto Everything)
At the same time the Lead to Cash programme was created and fit very nicely into this drive.
At the time of bringing this to its natural conclusion, 60% of BT Global Services SME customers were being able to purchase standard managed network offerings which meant that on conclusion of this project the majority of customer Lead to Cash activity flowed through without any need to intervene.
This was a huge win for BT, allowing them to focus on bespoke large client with their best people, no longer needing hand holding standard product offerings with expensive customer engineers or large numbers of service management teams.
The most complex of this piece was defining the managed router configurations and network management router settings all derived from a core IP.
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